What should I do if my website is down?

First, check whether the issue affects the whole website or just one page. If possible, try another device or connection. Note the website address, what you see on screen and approximately when the problem started.

Contact Donut Pig through your agreed support channel, explain what is affected and attach a screenshot if possible. Do not share hosting passwords or security codes through chat.

We will investigate according to your hosting or maintenance agreement. Resolution times depend on the cause, which may involve hosting providers, domain settings or third-party services.

For advice tailored to your business, visit https://www.donutpig.com and get in touch.