Can you manage comments and private messages?

Our social media service information includes comment and message management, but the extent of that work depends on the agreed package and scope. 

We can help keep an eye on conversations and flag enquiries that need your personal attention.

Certain replies need to come from you, particularly quotes, appointments, complaints, confidential customer information or technical questions only your team can answer.

We will agree who responds to which enquiries, on which platforms and during what hours before we start. Do not assume round-the-clock inbox monitoring unless it is expressly included.

For advice tailored to your business, visit https://www.donutpig.com and get in touch.